Home Shield — Essential Service Plan
Managed home IT, family-friendly security, smart-home help and 500GB/device backups
Why Home Shield?
It provides residential customers with the peace of mind of a high value support plan without breaking the bank. Should you need assistance we provide everything you need to keep your PC in good working order and should you need it technicians at your disposal in our shops. Each subscription includes support for a single user with one device: desktop or laptop. Hardware/Parts and outsourced services costs are not included in the plan.
What's Included
Eligibilty & Limits
Windows 11 Pro & Home versions, modern Apple computers (If you need help moving from Windows 10 we can pull that off for you)
This is not a business support plan, if you need that check out our Business Shield Plan
Not covered: servers, other OS, major projects; parts/hardware & software licensed fees excluded.
Note: We source parts; if not repairable, we’ll provide replacement options.
Helpdesk Phone Support
Should you need help with your computer our staff is here to guide you to getting it working again.
Managed Internet Security
Modern endpoint protection, centrally managed, spam + phishing protections.
Managed Backup — 100GB per Device
Plenty of cloud backup to keep your files and photos safe.
Remote Support / PIN-based
When you need help, we send you a PIN code to ensure the security of our transaction.
Password Management — My Glue
Manage those passwords safely and share only what is necessary with others.
Documentation Portal/Client Portal
Should you need help with your computer our staff is here to guide you to getting it working again.
Security Newsletter
Tips, tricks and security tidbits. Our quarterly newsletter keeps you up on the latest in technology and IT security.
In-Shop Repair Incidents
Should you need help with your computer our staff is here to guide you to getting it working again.
FAQ's
What Is a Ticket?
A ticket is the complete repair of a problem or issue with your computer. It may consist of a remote support session, some time in the shop and even another remote support session once you get it home.
What If the Same Problem Comes Back?
If the same problem reoccurs within 3 calendar days of us
closing/completing the original ticket it will be considered
a single ticket.
When Is a Ticket Created?
A ticket is created whenever it is deemed, we need to do a remote support session or an in-shop repair. Short & simple questions over the phone and handled by our helpdesk staff don’t count against your tickets.
Do Fees Cover Software and Hardware?
No, only labor is covered under the plan, the customer must pay for any parts, hardware or software needed to complete the repair.
Can I Provide the Parts?
Unfortunately, to ensure the quality of our repairs we source the parts.
Can I Include Spouse/child Laptop?
Unfortunately, we need each person to have an account.
You may have multiple accounts in your name and cover
multiple computers that way.
If I Cover Multiple Computers, Can I Pool Tickets?
Yes, provided that each account is in good standing you can pool tickets across all the computers you have covered.
Do I Receive Priority Support?
You would always receive priority support over non-plan
customers. We do prioritize our business/Enterprise and Business Shield clients over the Home Shield clients.
Is There a Minimum Contract Period?
Yes, we require a minimum contract period of one year,
this will renew automatically each year.
Will You Fix My Printer?
Probably not, most are disposable.
What If My Computer Is Not Repairable?
We will inform you of the inability to repair the computer and present you with options for replacement and help you move your new computer onto the plan. In cases where the computer is not going to be replaced, we will cancel the plan for you at no cost.
Our IT Solutions & Services
At Bitworks IT, we provide a full suite of IT services tailored to meet the unique needs of businesses across various industries.
Business Compass
Think of your IT environment like a chocolate cake. You don’t buy flour, sugar, and cocoa — you buy the whole cake. In the same ...
Business Shield
Core device protection, reliable helpdesk, and modular add-ons — start with what you need now, upgrade as you grow. Why Business Shield? Business Shield is ...
Home Shield
Managed home IT, family-friendly security, smart-home help and 500GB/device backups Why Home Shield? It provides residential customers with the peace of mind of a high ...
What Our Clients Are Saying About Our Services:
★★★★★
Keep Your Home Tech Covered
If keeping your family’s computers running, backed up, and protected has turned into a job nobody at home signed up for, Bitworks IT can help. Start with a conversation about your devices, your backup needs, and the problems that keep coming back, and we will help you figure out whether Home Shield is the right fit.